Achieving great matches between our Home Care Aides and our clients is one of our core values. There is nothing more satisfying to us than to see the bonds that form during the course of the home care experience.
At the conclusion of our services, we send out satisfaction surveys and invite clients or their families to make comments about their experience with Ready Hands. Invariably the comments relate to our clinical staff—our Home Care Aides and Nurse Supervisors. Here are just a few excerpts from such notes:
“I write to express our unqualified support for Griselda A___, Dad’s most loyal and caring aide for the past three years. We could not have been blessed with a more compassionate human being looking after our father.”
“Miriam has been a pleasure to work with and because of her pleasant, happy and positive attitude, our mother’s quality of life was enhanced by her loving and compassionate care.
“Amparo was a Godsend. She was gentle and extremely patient with Dad, especially on one of his bad days. We don’t know what we would have done without your care.”
“Cynthia exceeded any expectation we had as far as a caregiver.”
“Gertrude was outstanding with the care she provided my mother. In my opinion you are very fortunate to have her on your staff.”
“Sofiya was absolutely wonderful. She and our family were very close and my mother cared for her very much.”
Sure, the provision of safe and competent care certainly requires technical skills, proper credentials and training. But it is not these that make for a successful home care experience. It is, rather, the formation of warm and trusting relationships.
It is no great stretch to say that fundamentally, home care is a relationship business.