Ready Hands’ Staff-Developed Core Values of Providing In-home Care
What are the key factors that guide our actions and distinguish us as a company?
Core values give a company its identity. They give employees the feeling that they are working toward common goals, and that they stand for something.
They help guide behavior and performance within the organization, providing a framework for making decisions. For example, if we convey to a client that we can accommodate an unusual schedule request that we know will be hard to staff, aren’t we violating our commitment to promise-keeping?
Core values also permit a company to confidently communicate its “story” to customers. In a very real sense, it can be said that a company’s success depends upon how it lives up to its core values.
We give great customer service to our clients, prospective clients, employees and applicants. All are customers in one sense or another. Great customer service includes courtesy, friendliness, respectful treatment, accurate information and prompt problem resolution.
We value honesty with clients, prospective clients, Home Care Aides, applicants and each other. Being honest includes communicating truthfully and the avoidance of giving misleading expectations. It also means admitting our mistakes no matter how we learn about them, while also taking prompt corrective action.
Deliberate Matching between Clients & Aides:
We work hard to find the right Home Care Aides for each client from the start, by taking into account both the aide’s needs and the client’s. We carefully describe each new assignment and probe for possible conflicts or incompatibilities, considering factors like location, personalities, requisite technical skills and comfort around pets.
Keeping our promises means doing what we say we will do. We strive to only make promises that we can realistically fulfill. We do not over-promise or create unrealistic expectations.